E Connection Pty Ltd, ABN 94 091 267 364 (E Connection) as the supplier of products including computer hardware, software and components (Products) and related services including installation, maintenance and support (Services), advises that the following shipping and return policy will be applicable.

Shipping Costs
We use various shipping methods to delivery you items to your doorstep. This includes, but is not limited to, the use of couriers and Australia Post. To reduce confusion, we have established a flat item rate regardless of what has been ordered.

Our shipping costs are made up of the following:
  • Handling charge: $10 each order plus GST
  • Item charge: $4 each item plus GST

  • This means for an order with 3 items, the total shipping cost would be $22 plus GST.

    Shipping timeline
    When we receive your order, we will e-mail you with the full details of your order. Please note that your order will remain in Pending status until we have verified payment. For bank transfers this can take up to three days, and for Paypal it is usually done within one day.

    Once we have verified payment, we will usually process the goods for transport within three days. We will inform you via e-mail when we verify payment by changing the order status to Processing.

    If we are out of stock for a particular item and envisage a delay of more than a week before processing the goods for transport, we will inform you via e-mail and may provide an alternative.

    For orders within Greater Melbourne and other capital cities in Australia, our third-party transport company will normally deliver within two days. Other areas may have to wait longer. E Connection are not liable for any shipping delays. You will be notified when the order leaves our company by e-mail which will state the status of the order has been changed to Shipped/Delivered.
    Order timeline includes business days only.

    Whilst we hope that you are happy with your purchases, we realise that there are various reasons to return some products.
    For detailed information on our return policies, please read our Conditions of Use page. This can be access by using the menu on the left under Shopping Information.

    Please do not have any products delivered back to our offices unless you have made contact via e-mail. We can be e-mailed on

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